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 Terms and Conditions/ Personalized Information 

WE DO NOT DO PORTRAITS OF PEOPLE

All Personalized products will be done in the brown leather back ground unless stated otherwise

WAITING TIMES
Depends on how many orders we have at the time and  please remember these are handmade and painted.

We have a turn around Time of around 2 to 4 weeks depending on the time of the year This is just an estimate but we try to get our Customers their item as quickly as possible. Please remember every single thing we sell is hand made by us and and every item Takes a different amount of time.

DESIGNS
When you purchase the item through the personalised section you will be receiving the same  style wallet, purse ,cooler ect thats advertised  but just with your  design on it  and if for some reason we cant offer you that we will contact you and offer you a similar item and discuss your options

Please choose your design with the idea of how much space there is on the  desired Item your purchasing

Coolers are made to order with just a picture on the front

Check out our gallery or facebook page Rustic Leather Australia  for photos of customers previous orders  for an indication of what  can be carved on your  purchase

Feel free to contact us  through email or facebook regarding your design before purchase, we are really happy to help with any enquiries

Double check the spelling on any names to be carved on the item because we  will go off whats on the purchase order

If you need something changed we will if its possible but once the order is started then we cant  so its best to get it right from the start

We don’t do any writing inside our products as in  purses wallets ect

Ladies purses are only personalised on the front

Dog Collars / Please choose your dogs size carefully because once its made we cannot refund if  its to small or large. Please double check spelling of Dogs Name, we will be going off the spelling on the order form.

Please remember we are working with leather and its not perfect and does sometimes have scarring insect bites ect But we try to give you the best we can possibly can.

We don’t except refunds once the order has been started.

Art work and custom work  is done to the best of the ability of the artisan.

POSTAGE
Products will be posted  within  24hrs of being finished in our workshop. All Our items are sent via Australia post We will Then send Tracking Number to your email

Most of all have fun creating your design and thank you for your interest.

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