Terms and Conditions/ Personalized Information
WE DO NOT DO PORTRAITS OF PEOPLE
All Personalized products will be done in the brown leather back ground unless stated otherwise
Depends on how many orders we have at the time and please remember these are handmade and painted.
We have a turn around Time of around 2 to 4 weeks depending on the time of the year This is just an estimate but we try to get our Customers their item as quickly as possible. Please remember every single thing we sell is hand made by us and and every item Takes a different amount of time.
When you purchase the item through the personalised section you will be receiving the same style wallet, purse ,cooler ect thats advertised but just with your design on it and if for some reason we cant offer you that we will contact you and offer you a similar item and discuss your options
Please choose your design with the idea of how much space there is on the desired Item your purchasing
Coolers are made to order with just a picture on the front
Check out our gallery or facebook page Rustic Leather Australia for photos of customers previous orders for an indication of what can be carved on your purchase
Feel free to contact us through email or facebook regarding your design before purchase, we are really happy to help with any enquiries
Double check the spelling on any names to be carved on the item because we will go off whats on the purchase order
If you need something changed we will if its possible but once the order is started then we cant so its best to get it right from the start
We don’t do any writing inside our products as in purses wallets ect
Ladies purses are only personalised on the front
Dog Collars / Please choose your dogs size carefully because once its made we cannot refund if its to small or large. Please double check spelling of Dogs Name, we will be going off the spelling on the order form.
Please remember we are working with leather and its not perfect and does sometimes have scarring insect bites ect But we try to give you the best we can possibly can.
We don’t except refunds once the order has been started.
Art work and custom work is done to the best of the ability of the artisan.
Products will be posted within 24hrs of being finished in our workshop. All Our items are sent via Australia post We will Then send Tracking Number to your email
Most of all have fun creating your design and thank you for your interest.